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Support Policy

Support Policy for Powerhouse HolyGhost Ministry International


Effective Date: 13/06/2023

At Powerhouse HolyGhost Ministry International, we strive to support and assist our community members. This Support Policy outlines the guidelines and procedures for obtaining support from our organisation. By seeking help from us, you agree to comply with the terms and conditions outlined in this policy.

1. Support Channels
We offer support through the following channels:
(a) Email: You can contact us via email at support@phhm.org.uk.
(b) Phone: For urgent matters, you can contact our support team by phone at +441146977778.
(c) In-person: We provide in-person support during designated office hours or scheduled appointments. Please refer to our website or contact us for more information.

2. Support Availability
Our support services are available during our designated support hours, which may vary depending on our organisation’s operating schedule. We strive to respond to support inquiries promptly, but response times may vary depending on the nature and volume of requests.

3. Types of Support
We provide support related to the following areas:
(a) General Inquiries: If you have general questions about our organisation, events, programs, or services, our support team is available to assist you.
(b) Technical support: For technical issues or difficulties accessing or using our online platforms, websites, or digital resources, our support team will provide guidance and troubleshooting assistance.
(c) Event or program support: If you require help or have questions regarding specific events, programs, or activities organised by our organisation, our support team will provide the necessary information and assistance.

4. Support Limitations
While we strive to assist and support our community members to the best of our abilities, there are certain limitations to our support services, including:
(a) Third-party Services: We may not be able to support issues or inquiries related to third-party services, products, or platforms that our organisation does not directly own or control.
(b) Legal or medical advice: Our support team cannot provide legal, financial, or medical advice. We recommend consulting with qualified professionals in the respective fields for such matters.
(c) Emergencies: In the case of emergencies or immediate threats to personal safety, please get in touch with the appropriate authorities or emergency services in your area.

5. Feedback and Suggestions
We value your feedback and suggestions to improve our services and support. If you have any ideas or recommendations, please share them with our support team. However, please note that we may only be able to implement or respond to some suggestions or feedback.

6. Privacy and Confidentiality
We respect your privacy and handle all support inquiries and related information following our Privacy Policy. Any personal data shared during the support process will be treated as confidential and used solely to provide assistance and support.

7. Changes to the Support Policy
We reserve the right to modify or update this Support Policy anytime. The updated version will be effective as of the date indicated at the beginning of this policy. Please review this Support Policy periodically to stay informed about our support guidelines and procedures.

If you have any questions or need support, please don’t hesitate to contact our support team using the provided support channels. Thank you for being a valued member of Powerhouse HolyGhost Ministry International.